Best Western Plus Inn Of Hayward

Rooms were clean, spacious and comfortable, free breakfast had a lot of variety and options . There is also a store and a McDonald's very close by . My only criticism is that it's by a freeway and can be pretty noisy but the rooms come with complimentary ear plugs which is cool, also the jacuzzi was kind of grimey looking but then again it is January right now so, they may night keep up with it in winter since it stayed in the low 60s for the high during my trip.

Rooms and Location are great. Close to the highway but the rooms provide earplugs. Most eateries are within walking distance. The rooms are reliably clean, breakfast is usually satisfying, and the locations are convenient. Friday, Oct 13th when my friends and I checked in around 5pm, we made a point to the hostess, Lani, that we would like to have a room for 2 nights so that we could have the 5,000 points in rewards. Lani was very rude to us during the process and made us feel unwelcomed as if checking us in was a burden. It was very unpleasant and we simply wanted to get to our room. The next morning Saturday, Oct 14th, I get a call asking if I was checking out of the room or staying another night. I was not at the hotel at this time and my items were still in the room. I told the woman on the phone that yes I was staying another night and she said she would be charging me much more than what I was expecting. I was highly upset that I was going to be charged much more than what I anticipated this weekend. When I got back to the hotel, I was not informed that the key card needed to be recharged over the phone. I walked to the front desk and Brandie was very apologetic after hearing about what had happened. She knew exactly who I was describing and let me know that she would be informing her manager, Valerie, about this entire ordeal. Brandie was very helpful and made me feel heard but I am on the fence about returning to the BestWestern hotels only because of the amount of unanticipated fees I had to pay.